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KB Category: Monitoring and Reporting

Monitoring the health of your backup and restore runs.

 2-minutes read    

FAILED [data timeout]

This article is for Amanda Enterprise (AE) Issue Symptoms:  FAILURE SUMMARY section of the backup report either sent as an email or as viewed on the Report| Backups page shows errors such as: ...

 2-minutes read    

Collecting Client Logs for Zmanda Support

The zm-support-client script on Mac, Linux and Solaris Amanda Enterprise clients generates an archive containing information needed by Zmanda Support team The zm-support-client script on Mac, Linux...

 2-minutes read    

Degraded Mode errors

This article is for Amanda Enterprise (AE) Issue Symptoms A message in the FAILURE SUMMARY section of a report on the Report| Summary page shows one of the following errors: [can’t dump new...

 1-minutes read    

Monitor tab shows running backups however none in progress

This article is for Amanda Enterprise (AE) Indication In the Monitor | Backup Tab you will see backups still running when there are none running. Resolution Verify there are no current ba...

 4-minutes read    

How to Collect Zmanda Server Logs (3.x Versions)

Read on for steps on how to use the zm-support utility to collect logs that are helpful for troubleshooting. This article covers log collection for: Amanda Enterprise (AE 3.1, 3.3, 3.5, 3.6) Zman...

 2-minutes read    

Restore Stuck in “In Progress”

The Monitor page shows restore status as "In Progress" even though the restore is either completed or failed. This article is for Zmanda EBR versions 4.1, 4.2, and 5.1. Analysis If the restore job is...

 2-minutes read    

Monitor – No DLE details to show as the backup run was aborted before any DLE was backed up

This article is for Zmanda EBR versions 4.0, 5.0, and 5.1. Problem: The Monitor page incorrectly displays the message No DLE details to show as the backup run was aborted before any DLE was backed ...

 2-minutes read    

Resolving “In-Progress” backup state on Monitor page for Dedup server

Purpose:This article addresses the issue of backups being stuck in an "In-Progress" state and showing as "Not-Started" on the Monitor page, specifically for the Dedup server. The problem aris...

 1-minutes read    

How to Collect Zmanda Server Logs (4.x and 5.x)

The ZMC package comes with a built-in log collection utility called "zm-support". This article is applicable for 4.x and 5.x. For 3.x versions, please see this KB. If the Zmanda Support team request...

 2-minutes read    

Backup Stuck in “In Progress”

Monitor page shows backup status as "In Progress" even though the backup is either completed or failed. This article is for Zmanda Enterprise version 4.x and 5.x Analysis This issue can be verified i...

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