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Author: Sukriti Saraf

December 20, 2024

 1-minute read

System state restoration in Windows causes Amanda service to hang

This article is for Amanda Enterprise (AE) 
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Symptoms

Amanda service (ZWCservice) fails to start after a system state restoration on Windows 2008 server, Vista and Windows 7.

Troubleshooting Tips

System State backups of Windows 2008 server, Vista and Windows 7 includes ZWCService.exe. If you restore these backups to original location on a machine that has newer version of Zmanda Windows Client, ZWCservice.exe from old backup image will fail to start (appear to hang).

To recover from this scenario, reinstall Zmanda Windows Client after restoration from system state backup images.

Sukriti Saraf is a Senior Content Marketer at Zmanda with extensive experience in crafting insightful content on data protection, disaster recovery, and IT infrastructure. Passionate about simplifying complex technical concepts, she helps IT professionals navigate the evolving world of data resiliency. Sukriti combines her deep industry knowledge with her expertise in B2B SaaS marketing to create content that drives business results and engages her audience.

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