Comparison of Subscription Levels for Zmanda Products

Benefits to subscribers Standard Premium
Technical support, Supported platforms and Software compatibility matrix.
Phone Access Yes Yes
Web Based Case Management Yes Yes
Availability Business Hours 24 x 7
Initial response time Within 8 working hours Within 3 hours*
Number of cases per year Unlimited Unlimited
Knowledge base Yes Yes
Number of authorized contacts Up to 5 Up to 5
Account Management
Technical Support Case Reviews n/a Monthly
Technical Account Manager n/a Optional
Professional Services and Training
Training Optional Optional
Implementation services Optional Optional

* For Priority 1 issues only

Not all subscription levels are available for all products. E.g., Basic Subscription level is not available for Amanda Enterprise and Zmanda Recovery Manager. Please work with your Zmanda sales representative to select the Subscription level appropriate for your environment.


Zmanda has taken a leadership role in enhancing Amanda, while fully subscribing to the open source development methodology and by providing collaborative tools like Wiki and Forum. Zmanda engineering provided tremendous help in releasing Amanda 2.5, a major milestone for the Amanda project that provides significant enhancements in security and scalability.

Jean-Louis Martineau
Current Amanda community lead developer and project gatekeeper