Comparison of Subscription Levels for Zmanda Products
| Benefits to subscribers | Standard | Premium |
|---|---|---|
| Technical support, Supported platforms and Software compatibility matrix. | ||
| Phone Access | Yes | Yes |
| Web Based Case Management | Yes | Yes |
| Availability | Business Hours | 24 x 7 |
| Initial response time | Within 8 working hours | Within 3 hours* |
| Number of cases per year | Unlimited | Unlimited |
| Knowledge base | Yes | Yes |
| Number of authorized contacts | Up to 5 | Up to 5 |
| Account Management | ||
| Technical Support Case Reviews | n/a | Monthly |
| Technical Account Manager | n/a | Optional |
| Professional Services and Training | ||
| Training | Optional | Optional |
| Implementation services | Optional | Optional |
* For Priority 1 issues only
Not all subscription levels are available for all products. E.g., Basic Subscription level is not available for Amanda Enterprise and Zmanda Recovery Manager. Please work with your Zmanda sales representative to select the Subscription level appropriate for your environment.
