Comparison of Subscription Levels for Zmanda Products


Benefits to subscribersStandardPremium
Technical support. Supported platforms and software compatibility matrix.Phone AccessYesYes
Web Based Case ManagementYesYes
AvailabilityBusiness Hours7 X 24
Initial response timeWithin 8 working hoursWithin 3 hours*
Number of cases per year UnlimitedUnlimited
KnowledgebaseYesYes
Number of authorized contactsUp to 5Up to 5
Account ManagementTechnical Support Case Reviewsn/aMonthly
Technical Account Managern/aOptional
Professional Services and TrainingTrainingOptionalOptional
Implementation servicesOptionalOptional


* For Priority 1 issues only

Not all subscription levels are available for all products. E.g., Basic Subscription level is not available for Amanda Enterprise and Zmanda Recovery Manager. Please work with your Zmanda sales representative to select the Subscription level appropriate for your environment.


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Zmanda has taken a leadership role in enhancing Amanda, while fully subscribing to the open source development methodology and by providing collaborative tools like Wiki and Forum. Zmanda engineering provided tremendous help in releasing Amanda 2.5, a major milestone for the Amanda project that provides significant enhancements in security and scalability.
Jean-Louis Martineau, Current Amanda community lead developer and project gatekeeper.