This article is for all Zmanda Products
Zmanda’s ticket system can accept messages with attachments (either via reply email or updating via the support portal) totaling less than 10 MB. For larger files, we provide a customer-facing FTP server. To upload, you must log in using the following credentials:
Please update your support case with the filename(s) of anything uploaded. The Support Team are not automatically alerted of uploads to the FTP site, and uploaded files are not automatically associated with open cases.