ESX host check SOAP request error – possibly a protocol issue

This article is for Amanda Enterprise (AE) v. 3.3

Link to more info:

Symptoms

After upgrading VMware vSphere CLI to 5.1.0, host checks for ESX DLE’s fail with:Unable to get successful Check Host: “WARNING: 127.0.0.1: selfcheck request failed: timeout waiting for REP”.

In the server logs /var/log/amanda/client/<backupset>/Amvmware.*.debug you may see:Running this command </usr/lib/amanda/application/amvmware-helper –operation check-vcenter –server testESXserver –username zbackup –password ******** –vmname TESTVM>
stderr: SOAP request error – possibly a protocol issue: <?xml version=”1.0″ encoding=”UTF-8″?>
stderr: <soapenv:Envelope xmlns:soapenc=”http://schemas.xmlsoap.org/soap/encoding/”
stderr: xmlns:soapenv=”http://schemas.xmlsoap.org/soap/envelope/”
stderr: xmlns:xsd=”http://www.w3.org/2001/XMLSchema”
stderr: xmlns:xsi=”http://www.w3.org/2001/XMLSchema-instance”>
stderr: <soapenv:Body>
stderr: <RetrievePropertiesResponse xmlns=”urn:vim25″><returnval><obj type=”ServiceInstance”>ServiceInstance</obj><propSet><name>capability</name><val xsi:type=”Capability”><provisioningSupported>false</provisioningSupported><multiHostSupported>false</multiHostSupported><userShellAccessSupported>false</userShellAccessSupported></val></propSet><propSet><name>content</name><val xsi:type=”ServiceContent”><rootFolder type=”Folder”>ha-folder-root</rootFolder><propertyCollector type=”PropertyCollector”>ha-property-collector</propertyCollector><viewManager type=”ViewManager”>ViewManager</viewManager>
Exit status of child was:<255> 

Troubleshooting Tips

This issue can be caused by an incompatibility between VMware vSphere CLI 5.1.0 and certain versions of perl modules Net::HTTP and LWP. Please install the latest versions of these two modules. For example:# cpan GAAS/libwww-perl-6.05.tar.gz
# cpan GAAS/Net-HTTP-6.06.tar.gz

You can check the modules’ versions by running the following# perl -MLWP -e ‘print “$LWP::VERSION\n”‘
6.05
# perl -MNet::HTTP -e ‘print “$Net::HTTP::VERSION\n”‘
6.06

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