This article is for Amanda Enterprise (AE)
This article is for Zmanda Recovery Manager for MySQL (ZRM)
This article is for ZRM Option for NetBackup
The zm-support utility should be run as the root user. This allows it to collect information helpful for troubleshooting.
Please update your support case with the names of all file(s) uploaded so that the Zmanda Support Team is informed that files were uploaded and that they are associated with that support case.
Click one of the following links to show log collection directions for your server product.
Server logs help the Zmanda Support team to troubleshoot issues. They contain:
The zm-support script collects the above information and packages them into a log archive, which is created in the current working directory.
When creating a support case, please provide as much information as possible about the problem you are experiencing in the case description