Zmanda is committed to providing the highest quality services to our customers. Our support engineers, consultants and training personnel have a singular goal - ensuring that Zmanda customers are fully satisfied and realize an excellent return on their investment.
Zmanda support is available as part of Zmanda Network enterprise subscriptions. Zmanda Network support includes either email or phone response from our highly trained support engineers. It also includes access to the Zmanda knowledgebase, as well as software upgrades and bug fixes. In addition, Zmanda support engineers have access to the core development team for the Amanda Network backup software and ZRM, ensuring a timely resolution of any outstanding customer issues.
Zmanda's professional services organization includes highly trained consultants that are prepared to offer you a full range of services that ensure customer success through each stage of your software deployment lifecycle. Core professional service offerings include assessment of needs and implementation services as well as continuity and compliance consulting. Zmanda professional services are also able to provide customized, turnkey solutions for more complex environments. Zmanda professional services engineers bring their expertise in backup software to address customer needs, whether it is for core IT infrastructure or for applications.
Zmanda training is designed to facilitate the skills development of your IT organization. We offer both online self-paced instruction as well as instructor-led courses for larger groups. Our training curriculum is designed to help System and Database Administrators become fully competent to install, configure and manage Amanda backup and recovery software and ZRM for MySQL.
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